Mission and functions of the Quebec Observatory on Caregiving


Source: An Act to recognize and support caregivers, articles 35 and 36


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CALL 811 (Info-Santé/Info-Social). If you need support or have concerns or questions about your health or that of a family member or friend, call 811 to speak to a nurse or psychosocial worker. Bilingual and available 24 hours a day, 7 days a week, it’s free and confidential.

To speak to a caregiver counselor about a difficult situation, ask questions or get a referral, call l’Appui’s Caregiver Support Helpline.
Bilingual; open daily from 8 a.m. to 8 p.m.

1 855 852-7784
[email protected]

To find community resources offering caregiving information and support near you, consult l’Appui’s Resource Directory or Proche aidance Québec's list of member organizations (in French only).



The purpose of the Observatory is to provide reliable and objective information regarding caregiving through observation, monitoring, analysis and knowledge sharing.

Specific functions

  • Collect, integrate, compile, analyze and disseminate information, in particular of a statistical nature, on caregiving.
  • Monitor the evolution of caregivers’ needs as well as effective and innovative practices, measures and actions, at the national and international levels, to support caregivers.
  • Facilitate the transfer of knowledge for the benefit of the various actors involved in caregiving.
  • Facilitate collaborations regarding caregiving, in particular with university institutions, research centres, other observatories or the government bodies participating in research activities or activities to promote clinical excellence and efficient use of resources in health and social services.

The Observatory also advises the minister responsible for seniors and caregivers by finding and reporting on current or emerging knowledge and trends concerning evaluation approaches and indicators. These indicators measure caregivers’ quality of life, health and well-being; they also gauge the impact of the policy directions, measures and actions set out in the Quebec government’s national policy for caregiversand2021-2026 government action plan .

Target audiences

The Observatory’s target audiences cut across different disciplines and sectors. They include:

  • Caregivers
  • Non-governmental organizations
  • Government authorities
  • The scientific community
  • The health and social services network
  • The general public

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Vision and values

Strategic pillars

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